You'll find details below of our Privacy Statement in relation to the ChimneyTech website.
This Privacy Notice aims to provide you with information on how we collect and process your personal data.
When you use our services, you share information with us and we wish to advise how we collect, use and with whom we share the information. For the purposes of data protection legislation, we are the data controller of your personal data.
If you have contacted us directly or indirectly through a third party, we may have obtained your email address, telephone number, postal address and company details. We may have also obtained information about your business, customers and commercial activities.
In addition, our servers, and other technologies automatically retain information. We share personal information with others only as described in this policy, or when we believe that the law requires us to do so.
We use your information in several different ways.
Send you messages by email or occasionally by text
Provide goods or customer service and support
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Contract - your personal information is processed in order to fulfil a contractual arrangement eg in order to send your goods, provide our service.
Consent – where you agree to us using your information in this way.
Legitimate Interests - this means the interests of our company in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way eg to transfer your data to certain Third Party’s such as delivery partners.
Legal Obligation – where there is statutory or other legal requirement to share the information eg when we have to share your information for law enforcement purposes.
We will hold on to your information for as long as you are a client or as long as is needed to be able to provide the services to you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
Be informed about how your personal information is being used
Access the personal information we hold about you
Request that we transfer elements of your data to another service provider
Request us to correct any mistakes in your information which we hold
Request the deletion of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured format
Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please email or call us providing:
Enough information for us to identify you;
Proof of your identity and address
Advise the information to which your request relates
We will always try to respond to a legitimate request within 28 days.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. For further information, please contact us.
To analyse how visitors use our web site, we may use cookies. We automatically collect some technical information from you when you visit our web site, IP address, browser type, demographic, interests, location and pages you have visited. This information is used to help us develop and design the layout of the website so we can enhance the visitors experience.
Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are not required for you to browse our web site. You can delete cookies if you wish.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Website's features, and we recommend that you leave them turned on. By using the site you consent to our use of cookies. To learn more about cookies and how to use them visit the Help section of your internet browser.